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Cancellation Policy
Client Attendee Substitutions, Cancellations, and Refund Policies

If I can no longer attend, can I transfer my registration to someone else in my organization?
You may send another person from your organization in your place at no additional charge. Substitutions can be made by completing a Request for Substitution form before Friday, May 1, 2020.

What are the cancellation fees if I can’t attend?
If an attendee can no longer attend, a substitution request maybe made. All substitution requests must be submitted by completion of a Request for Substitution form.

If an attendee must cancel without substitution, a refund may be issued for any received payments as set forth herein. All cancellation requests must be completed by submitting the Request for Cancellation form on or before Wednesday, April 22, 2020 at 3 p.m. Central Time. Cancellations received byCivicPlus on or before Wednesday, April 15, 2020 will receive a refund minus a $100 cancellation fee. Cancellations received by CivicPlus between Thursday, April 16, 2020 and Wednesday, April 22, 2020 will receive a 50 percent refund of the amount of any registration fee paid. Cancellations received by CivicPlus on or after April 23, 2020 will be non-refundable. Payments will be refunded by the method that they were submitted. Processing fees will apply. No refunds will be given after the stated deadline. Cancellation of travel reservations and hotel reservations is the exclusive responsibility of the registrant.

FAQ's
What CivicSummit IS

CivicSummit is a networking, training, education, and relationship-building event for CivicPlus clients.

  • Learn from industry thought leaders and their peers, while participating in learning sessions, general discussions, and educational lectures all focused on increasing citizen engagement. 
  • Learn about new technology that may benefit our administration and citizens.  
  • Network and collaborate with hundreds of fellow local government employees. 
  • Strengthen their understanding of how to develop digital strategies that impact more citizens. 
  • Learn how other municipalities are increasing transparency, strengthening cybersecurity, and improving service delivery to meet increasing citizen expectations. 
How Much Does It Cost to Attend?
  • 2019 Attendees: $599 valid through December 31, 2019
    – Special Code is needed to complete registration.
  • For Those who Register by December 31: $699
  • Everyone Else: $799 beginning on January 1, 2020
  • Additional Training Sessions can be added to registration
    – 1 session- $99
    – 2 sessions - $175
    CivicEngage (Basic and Advance User Sessions)
    CivicRec (Basic and Advance User)
    CivicEngage 6 Analytics
    ADA Workshop (1 & 2)  
  • For a Room at the Hyatt Hotel: $149/night plus taxes
What Is Included with Registration?
  • One (1) attendee badge 
  • Access to conference keynote and all product and customer sessions   
  • Network and collaborate with hundreds of fellow local government employees. 
  • Conference materials 
  • Breakfasts, lunches and refreshment breaks
  • Admission to CivicSummit  2020 Welcome Reception   
  • Admission to CivicSummit  2020 Client Appreciation Social   
  • Admission to registered Monday night social activities   
  • Admission to Wednesday Volunteer Opportunity  
How Can I Attend?

You can present an educational topic for our attendees. Click here for information on submission criteria and to submit your proposal idea. All proposals must be received by January 1. 

Want to make your case? Check out the link below for helpful tips.